Shipping Policy
Order Processing
All LEGENDSTEP pieces are carefully handcrafted and prepared before shipment.
Orders are processed within 5–9 business days after the order is placed.
Processing times may vary slightly during busy periods due to the handmade nature of our products.
Processing time refers to the time required to prepare your order before it is shipped.
Shipping Origin
All orders are shipped from Marrakech, Morocco.
We work with trusted international carriers to ensure reliable delivery, including:
* DHL
* Aramex
Delivery Times
Estimated delivery times vary depending on the destination country.
* Standard International Shipping: approximately 10–20 business days
* Express Shipping: available at an additional cost for faster delivery
Delivery times may vary depending on:
* the destination country
* customs procedures
* the shipping carrier
Delivery estimates are not guaranteed and may occasionally be affected by external factors
Order Tracking
Once your order has been shipped, you will receive a tracking number by email so you can follow your shipment in real time.
Customs and Import Duties
All prices displayed on our website include taxes and customs duties where applicable.
However, customs procedures may vary depending on the destination country and could occasionally cause delivery delays.
Customers are responsible for complying with their local import regulations.
Shipping Delays
LEGENDSTEP is not responsible for delays caused by:
• shipping carriers
• customs clearance
• incorrect shipping information provided by the customer
• external circumstances beyond our control
Incorrect Address
Please ensure that the shipping address provided at checkout is accurate and complete.
LEGENDSTEP cannot be held responsible for orders delivered to an incorrect address provided by the customer.
If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the package.
Lost or Stolen Packages
If your package is marked as delivered but you have not received it, please contact the shipping carrier directly.
LEGENDSTEP cannot be held responsible for packages lost or stolen after they are marked as delivered by the carrier.
If you need assistance, you may also contact our team at:
contact@legendstepbrand.com